Please note our shipping department will be closed for the holidays Friday Dec. 21, 2012 and reopen Wednesday January 02, 2012
We Ship Worldwide
All Major Credit Cards Accepted.
Please Note You Can Also Pay With Debit / Credit Card Through Paypal.
All Orders over $1,000.00 Please select Paypal as method of payment.
We need to verify all credit cards for international orders. To avoid delays please use Paypal as method of payment for international orders.
Domestic orders shipped USPS Priority which takes 2 -3 days (not including Sunday & holidays) for Delivery or UPS Ground which takes 3 - 5 business days (not including weekends & holidays)
International orders are shipped USPS First Class or Priority mail which takes approximately 7 - 10 business days for delivery.
You can order your cute musical, singing, animated, dancing, talking teddy bears online or by phone
We encourage you to order your teddy bear online 24 hours a day. Our website is secure and we accept paypal and all major credit cards.
Call us at 877-213-3206 and we will be happy to assist you. We'll answer all questions and are prepared to spend time helping you order the perfect teddy bear gift basket for any occasion.
Want to create your own teddy bear gift basket? Feel free to browse our site for gift basket ideas. We will be happy to help you create the perfect gift that fits your needs. Please call us directly 877-213-3206 or email info@MusicalSingingTeddyBears.com for a price quote.
Sales tax of 6.35% will be added to all orders shipped to a Connecticut address.
In the event that you need to change or cancel an order please notify us immediately. We will make every effort to accomodate any changes however, once an order is shipped you will be responsible for all shipping charges.
RETURNS / REFUNDS
All damage claims, discrepancies must be made within 3 business days of the gift being received. If a teddy bear gift arrives damaged or there is a discrepancy Musical Singing Teddy Bears will make every effort to resolve the issue in a timely manner and to your satisfaction. Refunds and/or credits can only be given upon verified return of merchandise in original unopened condition or damaged items. Return must be within 14 days of receipt of item. Customer will be refunded cost + shipping for damaged items.
If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.
- If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the condition of the teddy bear gift upon being returned. The teddy bear gift must be unopened and untampered with.
- If the teddy bear is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift in full. However, if we can not call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with the carrier or distributor / manufacturer.
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be paid by you and you will be charged a 15% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Musical Singing Teddy Bears and any address correction fees.
There will be a $10.00 address correction fee for all ground orders and $15.00 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied.
We will send you an email once the carrier notify us that there is an issue with the address supplied.
If a package is returned to us due to a bad address, non-deliverable address or recipient refusal there is a charge of $10.00 in addition to the address correction fee to cover return shipping and all of the charges us due to this error.
Most orders are shipped within 1 - 3 business days except for custom teddy bear gifts, personalized teddy bear gifts and gifts being shipped outside the continental US. If your item is not in stock we will email you the expected delivery date.
Most purchases will be shipped via USPS Priority mail. We also ship UPS ground or FedEx 3 day select. 2nd day air and next day air services are also available for an additional charge.
* Please call 877-213-3206 or email info@musicalSingingTeddyBears.com for shipping availability and rates to Alaska & Hawaii.
APO, FPO & PO BOX ShippingWe sell military bears American hero patriotic teddy bears for military gift like the Army Bear, Marine Bear, Navy Bear, Air Force Bear and Soldier Bear GI Hero Bear. We offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases the proper zip and address format are:
- AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX
- AP (Armed Forces Pacific) 96XXX
- AA (Armed Forces Atlantic) 34XXX
- All AE shipments $16.95 for 1 bear
- All FPO, AP/AA shipments $16.95 for 1 bear
We offer a flat rate shipping & handling to Canada and a flat rate shipping & Handling for all other countries. Shipping and handling charges does not include any customs duty that may be charged by your country. International shipments may take extra days to ship out. We double check all international orders to ensure all products are shipped in working condition. We cannot claim for shipping damages to international destinations and as such There will be no claims offered or honored on these shipments. These are shipped at your own risk. No loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.
Hand delivery is available for Fairfield and New Haven County, Connecticut for a charge of $10.00 - $20.00 per location. Some of the towns we diliver to in Fairfield County are: Orange, Milford, Shelton, Stratford, Trumbull, Monroe, Bridgeport, Fairfield, Norwalk, Southport, Wesport, Darien, New Canaan, Stamford, Greenwich. We offer FREE DELIVERY to Stratford. We also hand deliver to the following towns in New Haven County: West Haven, New Haven, East Haven, North Haven, Hamden, Wallingford. Please call directly 877-213-3206.
HOW TO SHIP MULTIPLE GIFTS
If you wish to ship to multiple addresses you must purchase items separately if using our online ordering system or you may call us directly 877-213-3206 with your billing information and email your order and address information to info@MusicalSingingTeddyBears.com.